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Customer Service Automation An integrated, tailored solution for all service situations Maximize the return on your customer support budget An integrated, multichannel support solution Workflow customer forms and issues Extend to Knowledge Bases, Help Desk software, and much more Worlddo's Service Automation solution is fully integrated with its other module solutions, providing a truly unified view into every aspect of the customer lifecycle. By harnessing the power of shared information, marketing professionals can make sure that every marketing dollar is spent wisely.     Customer Support Center   Look after clients and customers the way you should -- by giving them 24x7 access to information they need. The perfect way to get repeat sales! More       Customers can Submit Forms for Processing   Let customers submit forms from the Customer Support Center -- create order forms, information request forms, suggestion forms, feedback and complaint forms, pick up requests, etc. Workflow the forms in your office the way you need.       One Click Campaign   With the Client Purchase Report, you can build your service campaigns with one click. Simply run the report to see which customer bought which product, save the names to a mailing list, and email the service message. Done!       Help Desk   Let customers login to the Customer Support Center and submit trouble tickets -- take action on the tickets, reply to the customer, upload files, bill time for the task and more.       Workflow your Issues   Create your own forms for customer service and workflow them.       Customers get Answers   Staff can see the details and full Contact History of a client, and can support the customer even though he may not be familiar with the client.       Customer Satisfaction   Customer service levels and trends in customer satisfaction can uncover potential issues and let you take steps to proactively address them. Use Custom Forms to let customers tell you what they think: Identify and address service issues Improve customer service and satisfaction Allow customers to voice their opinions Build Service Reports to analyze the nature of your top customer inquiries to gain valuable insight into customer satisfaction issues.       Mass Mail Outs   Mail out to targeted customers with one click.       Track Issues Escalate Cases   Use the Task Lists to track issues and escalate cases with our built in Help Desk applet.