| Service Level Agreement |
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Explanation of Service
Worlddo is committed to providing our customers
with unparalleled availability for our online business applications.
We recognize that you need to have our service available
whenever you want or need to do business, and we strive
to consistently exceed our service level commitments.
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One of the significant benefits of using
Worlddo is that you can access it and work from anywhere. To ensure
this, we schedule a weekly or bi-weekly late-night two-hour maintenance
in which we upgrade the existing application. This late-night
maintenance usually occurs on Saturday evenings Australian Eastern
Standard Time (AEST).
On or around a quarterly basis, we usually have a major new release
in which we add significant new functionality. These can take
several hours to release, and we will notify you in advance of
any unscheduled maintenance where possible. These periodic major
releases usually occur on Saturday evenings AEST.
Our current service level objectives for our Web Hosting Accounts
are as follows (expressed in AEST, GMT -10:00):
| Timeframe |
Uptime |
| Week Days |
99.9% |
| Weekend Days |
99.0% |
| Week Nights |
97.0% |
| Weekend Nights |
95.0% |
Thus, we aim to be down less than 0.5% of the time (less than
half an hour a week) and have consistently met these objectives
and more.
If you have any questions, please do not hesitate to contact
us.
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